1. What states do Black Eagle Wines ship to?
2. What if I need to change or cancel my order?
3. How are the shipping charges calculated?
4. How long does shipping take?
5. What is your return policy?
6. How do I email or call your customer care department?
7. What about my questions about billing?
8. Why is a signature required for delivery?
9. How do I terminate my Contributing Membership or Benefactor?
1. What states do Black Eagle Wines ship to?
Black Eagle Wines currently only ships to California, New Mexico and Missouri.
Many states prohibit out-of-state retailers from shipping wine to residents of their state. State laws on wine shipping are complex and under constant review, and we look forward to a day when all states open up to out-of-state retailers so we can offer you all our full assortment of products. Please join our email list, as we will update and announce any interstate wine shipping regulation changes.
2. What if I need to change or cancel my order?
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment. Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Care department during business hours at 916.233.0412.
If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less shipping and handling charges and a 25% restocking fee.
3. How are the shipping charges calculated?
Shipping charges are based on UPS ground shipping charges.
4. How long does shipping take?
All orders received by 12 noon (Pacific time) or 3 pm (Eastern Time), Friday, are shipped on the following Monday.
Every effort will be made to expedite orders during the holiday season. All orders are shipped by UPS. We urge customers to order early to avoid any shipping delays that may occur during the busy holiday season.
5. What is your return policy?
We accept returns for store credit of the purchase price less shipping if the item is returned unused and in its original condition, and the return is received by BlackEagleWines.com within 30 days of initial delivery. We suggest that you obtain insurance when returning a package, as we cannot be responsible for returned packages lost in the mail. Please allow 7-10 business days for your credit to be processed. Please note that items marked "FINAL SALE" are not returnable.
Returned unclaimed packages: If an order is returned to us by the postal service as "unclaimed" or "refused", the customer has either the option of having the item reshipped at their cost (actual expense), or being issued a store credit (or a refund), less a 25% restocking fee.
6. How do I email or call your customer care department?
Please feel free to contact Black Eagle Wines with any questions or concerns. You can email us at justice@blackeaglewines.com.
If you need telephone assistance with an order, or have any other questions, you can reach customer care at (888) 946-3239. We are available to assist you Monday through Friday from 10a.m. to 4p.m., Pacific time.
7. What about my questions about billing?
The charge applied to your credit card should match the total on your Invoice Confirmation email from BlackEagleWines.com.
If you see what looks like more than one charge on your credit card record within the first 48 hours after your order, it is almost certainly just more than one approval. This occurs when your credit card company confirms more than once that you have enough credit for your BlackEagleWines.com transaction.
Ultimately there will be only one actual charge, and any extra approvals will disappear. You can confirm this with your credit card company. If your credit card company does indeed confirm more than one complete and finished charge ("settlements" in credit card company lingo), or if you have any other question about billing discrepancies, please email us so that we can best handle this.
8. Why is a signature required for delivery?
Legally, wine can only be delivered when someone 21 or older is present to sign for the delivery. Signees do not need to be the person whose name is on the package, but they may have to show proof of age. If this is not possible at a customer's home, BlackEagleWines.com is happy to address your shipment(s) to a work address or to a neighbor who is home during normal delivery hours.
9. How do I terminate my Contributing Membership or Benefactor?
To cancel your contributing membership or benefactor subscription, please email us at justice@blackeaglewines.com.
Please note that any contributing membership shipments that are already in process or in transit cannot be canceled. In cases where shipments are already in process, your cancellation would take affect for the next month's shipment.
10. Shipping
Black Eagle Wines currently only ships to California, New Mexico and Missouri.
Many states prohibit out-of-state retailers from shipping wine to residents of their state. State laws on wine shipping are complex and under constant review, and we look forward to a day when all states open up to out-of-state retailers so we can offer you all our full assortment of products. Please join our email list, as we will update and announce any interstate wine shipping regulation changes.
Changes and Cancellations
While we try our best to accommodate order cancellation or change requests, the timing for such requests is critical. Once our warehouse has begun packaging and shipping your order, it is not possible to make any changes or stop the shipment. Cancellation or change requests should be made as soon as possible after placing your order by calling our Customer Care department during business hours at 916.233.0412.
If we are not able to change or cancel an order because it is already in process or shipped, recipients may refuse delivery if they no longer want the order. Once the package arrives back at our warehouse, a refund can be requested, less shipping and handling charges and a 25% restocking fee.
Charges
Shipping charges are based on UPS ground shipping charges.
Delivery Time
All orders received by 12 noon (Pacific time) or 3 pm (Eastern Time), Friday, are shipped on the following Monday.
Every effort will be made to expedite orders during the holiday season. All orders are shipped by UPS. We urge customers to order early to avoid any shipping delays that may occur during the busy holiday season.
Weather Delays
When extreme weather conditions between our warehouse and a shipping destination could adversely affect wine in transit, BlackEagleWines.com may place a temporary Weather Hold on orders shipping to or through affected states.
If your order is on Weather Hold, you can check its status by clicking Track Your Order from the top of any BlackEagleWines.com page.
We apologize for the inconvenience such delays may cause our customers, and will be watching the weather closely so as to resume shipping affected orders as soon as conditions permit.
If you choose to override a Weather Hold placed on your order, BlackEagleWines.com will not accept responsibility for damage that items may suffer due to extreme temperatures in transit, and will not replace these items at our expense.
If you prefer to cancel your order and shop again at a later date, we will certainly oblige.
